MyStableOS information
General terms of use and subscription
The rules governing the website, professional app and MyStableOS rider portal.
Updated Version 1.1 · Last updated: 15 August 2026
1. Scope and acceptance
These terms apply to customer stables located outside France, their representatives and authorised members, riders and legal guardians. A parent living in France may use the portal of an eligible customer stable: the restriction concerns the customer stable, not the parent’s place of residence. You accept these terms when creating an account, accepting an invitation, subscribing or using the service after being informed. An accepted order, invoice, DPA or special term supplements the contract.
2. Accounts, authority and roles
Information must be accurate and credentials protected. Accounts are personal. The person administering a stable confirms that they may bind it, assigns appropriate roles and removes obsolete access. A legal guardian confirms they may act for a minor linked to their account.
3. The service
Depending on the plan and permissions, MyStableOS provides scheduling, staff, tasks, horses, care, registration, portal, communications, invoicing, payments, exports and management insights. Some features require a third party, internet connection, compatible device or stable configuration. Offline operations remain subject to server validation when synchronised.
4. Stable responsibilities
The stable remains responsible for its operations, lawful and accurate data, notices to individuals, role assignment, care and booking rules, prices, taxes, refunds and accounting obligations. It must hold the required rights for photographs, documents, messages and sensitive information it adds.
5. Minors and health information
A minor must be registered or authorised by their legal guardian. Health information is optional and sensitive and must be limited to what is useful for safe participation, with access restricted to authorised people. MyStableOS provides no diagnosis or medical advice.
6. Acceptable use
You must not access another person’s or stable’s data without permission, bypass a role, payment or security measure, disrupt the service, send spam, publish unlawful content or extract the interface and data outside the provided export features. Report security concerns responsibly to support@mystableos.com.
7. Your content
You retain your rights in uploaded data, photographs, documents and messages. You grant MyStableOS the limited right to host, copy, synchronise, convert and transmit them to provide, secure and support the service. You confirm that you hold all required rights and permissions.
8. MyStableOS subscriptions
The plan, features, price, currency, taxes, billing period and special terms are shown before confirmation. No free trial is offered. Plans are monthly or annual and renew automatically. No proration, credit or refund is granted for a plan change or an unused paid period. Downgrades are not available in the app; every plan change takes effect at the next renewal date. Cancellation takes effect at the end of the paid period. MyStableOS does not retain full card details.
9. Purchases from a stable
For a product, registration or booking, the stable is the seller and remains solely responsible for price, VAT, invoice, performance, cancellation, refunds, complaints, undelivered services, support and chargebacks. MyStableOS only provides the interface, Stripe transmission, webhooks, technical payment state and evidence. Payments are direct charges for the connected stable account; no funds pass through the main MyStableOS account and no launch commission is charged.
10. Invoicing and financial insights
Finance features are management tools. They are not regulated bookkeeping, tax or legal advice, certification, a VAT return, banking service or Peppol access point. The stable must review settings, documents and exports with its accountant or adviser and remains responsible for issuing, transmitting and retaining them.
11. Availability and synchronisation
MyStableOS uses reasonable measures to provide a secure and continuous service but does not guarantee uninterrupted or error-free operation. Maintenance, network incidents or third-party failures may temporarily interrupt a feature. The stable must maintain suitable procedures for critical yard activities.
12. Confidentiality and security
Users must protect the information they access. MyStableOS may request reauthentication, revoke a session or temporarily block an action when a risk is detected. Personal data processing is explained in the privacy policy, and stable business data may also be governed by a data processing agreement.
13. Suspension and termination
Access may be limited or suspended for a security risk, non-payment, serious or repeated breach, legal requirement or danger to the service or third parties. Except in emergencies or where prohibited, notice and a reasonable opportunity to remedy are provided. Cancellation takes effect at the end of the paid period, without a refund, credit or proration for the remaining period except where mandatory law requires otherwise.
14. Export, deletion and retention
Authorised users may request the available exports and must download them before expiry. Account deletion can be requested in the app or from support after identity verification. Access is revoked and data no longer required is deleted or anonymised. Financial records, consent evidence, security logs or dispute material may be retained for the applicable legal or evidentiary period.
15. Intellectual property and liability
MyStableOS, its brand, interfaces, documentation and code are protected. The customer receives a limited, non-exclusive and non-transferable right of use. Each party is liable for the direct consequences of its faults within the limits allowed by law. MyStableOS does not make the stable’s care, employment, tax, pricing or organisational decisions. Nothing limits liability that cannot legally be limited.
16. Changes, law and contact
A material update will be announced appropriately where reasonably possible. Belgian law applies without removing mandatory consumer protections in the country of residence, and mandatory jurisdiction rules remain effective. Contact the stable about its service or support@mystableos.com about MyStableOS before starting proceedings.